Frequently Asked Questions
Everything you need to know about your Robocraze orders.
What is the standard shipping time for my order?
We typically process orders within 24 hours. Depending on your location, delivery takes 3-5 business days for major cities and 5-7 business days for remote areas.
Do you provide technical support for the components?
Yes, we provide basic technical documentation and datasheets for most products. For advanced project support, you can visit our community forum or blog tutorials.
What is your return policy for electronic modules?
We offer a 7-day replacement policy for manufacturing defects. Please ensure the items are in their original packaging and have not been soldered or modified.
Are the products on Robocraze authentic?
Absolutely. We source our components directly from authorized distributors and reputable manufacturers to ensure 100% authenticity and quality.
Do you offer bulk discounts for educational institutions or startups?
Yes, we provide special pricing for bulk requirements and educational kits. Please contact our sales team with your specific list of components for a custom quote.
Can I track my shipment in real-time?
Once your order is dispatched, you will receive a tracking ID via email and SMS. You can use this ID on our 'Track Order' page to see the real-time status of your package.