Returns & Exchanges

At Robocraze, we stand behind the quality of our electronic components and offer a hassle-free 7-day return policy for items that are defective or damaged upon arrival. We ensure that your prototyping and DIY projects continue smoothly with our dedicated technical support and replacement guarantee.

Return Process

• 1.
  Initiate Request

  Log into your Robocraze account and navigate to the 'My Orders' section to select the items you wish to return and provide a brief reason.

• 2.
  Technical Verification

  Our engineering team will review your request and may ask for photos or videos of the component to verify the technical defect or damage.

• 3.
  Package the Item

  Once approved, securely pack the electronics in their original anti-static packaging and box to prevent any further damage during transit.

• 4.
  Receive Refund or Replacement

  After we receive and inspect the returned unit, we will process your full refund to the original payment method or dispatch a fresh replacement within 48 hours.